How We’re Responding

to COVID-19

at Playa Viva

Important Update

Per the US Centers for Disease Control and Prevention (CDC) as of Tuesday, January 26, all air passengers ages two and older must show proof of a negative Covid-19 test to enter the United States. Playa Viva has made arrangements for all guests traveling to the US to obtain a Covid-19 test at Playa Viva (or the local health clinic). We have purchased the antigen test, one of the two tests accepted by the airlines and CDC, from a company called Azumed in Mexico City. They are the largest provider of Covid-19 tests in Mexico. We are charging $65 USD (plus tax) for the administration of each test. This is a service provided as an added bonus for Playa Viva guests ONLY (and team members if needed) and, unfortunately, we can not provide testing services to the general public who can work with local health services.

  • For more information about the US CDC requirements, see link here, including Frequently Asked Questions (FAQ’s) such as, “what if I have already had Covid-19?”
  • Article from CNN Travel about new travel restrictions from Mexico to the US starting January 26, see here.
  • For more information about Azumed and their Covid-19 testing, please see link here.

If you have any additional questions, feel free to contact us at info@playaviva.com.

COVID-19 Operations

Our core principles and values still apply today more than ever. Part of those values is offering a place that “Creates Transformational Experiences” and “Promotes Meaningful Community.” COVID-19 is challenging us all as individuals and a community. Below is how we are adapting and evolving our operating procedures to meet the needs of all our stakeholders – our guests, our team and our extended community and ecosystem. We want your feedback about these changes and, just like all constructive criticism we have received from our guests over the years, it will inform how we best meet the needs of our stakeholders while providing that Playa Viva experience you have all come to love and expect.

What We Know

About COVID-19

  • Social Distancing works in slowing the spread of the virus
  • Wearing a mask significantly reduces the risk of catching and spreading the virus
  • Handwashing (in hot water for 20 seconds) is effective in eliminating the virus
  • Open air spaces and “heavier” air due to the ocean breeze and the heat and humidity of the beach significantly limits the flow of virus particles and their lifetime on natural material surfaces such as wood, mud finish on walls, cotton sheets and towels

Pre-Arrival

You are not required to wear a mast in the Common Area, however we ask that you be sensitive to other guest needs for appropriate safe distance.Hand sanitizer will be available throughout the property and especially in Common Areas.

You will be required to answer the following questions before arrival:

  • Do you have new muscle aches not related to another medical condition or another specific activity (e.g. due to physical exercise)?
  • Do you feel like you may have a temperature of greater than 100.0°F (33.7°C)?
  • Do you have sore throat not related to another medical condition (e.g. allergies)?
  • Do you have a new or worsening cough that is not related to another medical condition?
  • Do you have shortness of breath that is not attributable to another medical condition?
  • Do you have recent (less than 5 days) loss of smell and taste?
  • Do you have new onset of vomiting or diarrhea not related to another medical condition?
  • Have you had recent close contact with someone who has tested positive for COVID-19?

If you answer yes to any of the questions above, we will ask that you cancel your reservation and come another time when you do not exhibit any of these symptoms.

Rooms

All rooms are sanitized prior to a new guest arrival. Keep in mind that all rooms at Playa Viva are open to the fresh air and ocean breeze. Beyond our normal washing and changing of all sheets and towels. Rooms will undergo a deeper cleaning including changing out, deep cleaning and use of a nebulizer with organic cleaning material to make sure all rooms are deep cleaned after each use. If you chose for housekeeping not to tend your room while at Playa Viva, please advise. Otherwise beds will be made and sheets and towels replaced as normal. Towels for use in the Common Area will now be available in each room labeled with your room number.

Common Areas and Social Distancing

Keep in mind that all common areas at Playa Viva are open to the fresh air and ocean breeze. As you may know, Playa Viva prides ourselves on providing a balance between public and private spaces allowing changes for guests to come together and meet each other especially in the Common Area. Every guest will have their own comfort level with social distancing and we will encourage you to communicate with each guest to find a mutual comfort level. We have plenty of spaces that allow for privacy and will assign a beach palapa to each room so that you will use the same one during your entire stay. If you want one of our staff members to clean any surface before your use, please ask.

Amenities

Practice safe social distancing while using the pool. Please be considerate and rotate use with other guests so that each guest has a chance to use the pool.

You can use the same yoga equipment during your entire stay by storing your mat, block and straps together in the cubby marked with your room number in the yoga equipment storage room.

Our Commitment to the Environment

During COVID-19 we remain committed to using effective organic cleaning products whenever possible. This includes products to clean linens, towels, and surfaces. We seek to avoid the use of single-use cleaning products such as disposable wipes and gloves. We continue to use cleaning towels and protective gloves that can be thoroughly washed and reused after each use.

Check-Out

While our check out will not be 100% contactless and will not be made across a plexiglass barrier, we will do all we can to ensure a hygienic and safe environment for check out.

As mentioned above, this situation is fluid and as we learn more about how to best operate during COVID19, we will adjust accordingly. We will rely on your cooperation, your support and your communication at every stage to let us know we are doing and what we need to do better.

Our core goal is to ensure the health and wellbeing of ALL our stakeholders – our guests, our team and our community and ecosystem.

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