1. How do I get to Playa Viva?
1. What facilities and amenities will Playa Viva offer as part of “all inclusive offering”?
ZIH Airport is served by over 80 direct flights per week with half the flights from Mexico City and the other half of non-stop flights from major North American airports. The most direct flights from the US are from Houston, followed by Los Angeles, Phoenix, Minneapolis and Dallas. Direct flights from Canada originate in Calgary.
2. Does Playa Viva offer airport transportation?
Playa Viva guests enjoy complimentary airport transport (with stay of 3 or more nights). You will need to provide us with your airline arrival and departure information in a pre-arrival checklist. If you are driving your own vehicle or take a taxi, please visit Getting Here
to get directions.
3. Do I need a passport to travel to Mexico?
US and Canadian citizens need a valid passport when traveling between the United States and Mexico. For travelers from other countries, please check for rules related to visa and passport requirements. American travelers who want more on this subject, please see the U.S. Department of State Website
4. What is the electrical current in Mexico?
Electrical power throughout Mexico uses 110 volt AC, 60 cycles, the same as the US and Canada. Playa Viva is running 12 volt DC solar electrical and will offer conversion to 110 AC for you to charge and use certain small appliances (cell phones, laptops, iPods, etc.) during daytime/sunlight hours.
5. Should I use Mexican pesos or American dollars?
Most locations take both American Dollars and Mexican Pesos. We recommend using ATM (Automated Teller Machine) at the airport or other locations throughout Zihuatanejo Area. That way, you don’t carry a lot of cash, just your ATM card. Exchange rates from ATM’s are through your bank, please check with them on exchange rate and fees that are over and above fee charged by ATM operator.
6. What is the closest town?
The closest “town” is Juluchuca, which has about 450 residents at about 5 min (3 km), the next closest town is Petatlan which has about 30,000 residents at about 10 min (11 km), then Zihuatanejo with 70,000 residents about 40 min away. The Zihuatanejo/Ixtapa international airport is 30 min drive from Playa Viva.
Facilities and amenities include: complimentary airport transportation, daily maid service, daily yoga classes (except Sun or one day selected by yoga instructor per week), pool, exquisite seaside kitchen/restaurant family style meals, daily snacks plus water, "aguas frescas" (fresh fruit juices), tea and coffee. All you need to bring is your bathing suit, light casual wear, flip flops and your loved ones. Not included will be massages and offered spa services, beer, wine and alcoholic beverages, blended drinks (virgin margaritas, virgin pina coladas), all smoothies and boutique items for sale plus all other items not specifically outlined as included in rates published on the website. Taxes are not included in rate either, as of 2014 the taxes include a 16% Federal IVA/VAT and 3% local occupancy tax.
2. What is the food like at Playa Viva?
Playa Viva food is what we would describe as healthy Mexican. We focus on traditional Mexican meals but cooked with minimal oil and healthy and local ingredients trying to get as many organics as possible and growing as much food on site as we can (we have a 3 acre farm). When booking your reservation please let us know of any dietary concerns. We are able to accommodate a wide variety of allergies, vegan, vegetarian, "fishetarian", omnivore and even Kosher. Examples of a day's menu might be: breakfast with oat meal, local fruit such as papaya, melon, watermelon, pineapple with yogurt (store bought and homemade), tortillas, fresh eggs, fresh orange juice, tea (from local herbs like mint, limon, etc.) and coffee (local and organic). Lunch might be sopes (hand made thick tortilla filled with beans and topped with lettuce, tomato, onion, etc.) with a fresh salad of tomatoes, nopalitos, verdolaga (purslane), maybe a vegetable soup and aguas frescas to drink. Dinner might include a tortilla soup, ceasar salad, fresh red snapper, a variety of vegetarian dishes and maybe some chicken taquitos. Snack during the day might include frozen grapes, paletas (fresh fruit popsicles), organic popcorn, jicama/carrot/cucumber slices with lemon/salt/chile, or a margarita pizza with fresh tomatoes. These are sample menus, items will vary by day.
3. What type of recreational activities will I find in & around Playa Viva?
Playa Viva provides acres of options -- 200 acres to be exact. On site we will offer hiking, kayaking, boogie boarding, surfing, bird watching, swimming, yoga and just plain relaxing. We encourage guests to get involved in many of the community building activities from the Turtle Sanctuary and Preserve Restoration, to economic development and health care based activities with the local community and schools. In addition, the Archeological site provides opportunities for engagement as well. Many off-site activities abound including snorkeling, scuba, wildlife park visit, shopping, archeological sites, hikes and visits to restaurants and nightlife in Zihuatanejo/Ixtapa (separate fees may apply). We can even assist with golf and fishing excursions. Click here
for more information related to Activities at Playa Viva.
4. What is the policy for children at Playa Viva?
Children of all ages are welcome at Playa Viva. In fact, many of our activities, meals and facilities have been designed with children in mind. We ask that parents and children be respectful and mindful of other guests. Playa Viva is open to all families.
5. Does the resort offer an Internet Connection or Wi-Fi?
Internet access is available via satellite connection. This is not as fast as DSL, so not good enough for heavy use, yet sufficient for checking email and even Skype calls. We know it is important to stay connected sometimes in order to stay relaxed.
6. Are safes available in each room?
Yes, each room is equipped with a room safe opened only by the electronic PIN that you select. These have been provided for you to store your valuables such as documents, money, valuables, etc. and are large enough to fit a laptop.
7. Does Playa Viva have laundry service?
Laundry can be placed in a basket in each bathroom, all laundry will be washed, dried and folded and then placed back in the common area for collection. We do not provide dry-cleaning service, but this can be arranged through the concierge as required. Please tip your room service personnel when providing laundry services.
8. Does Playa Viva offer room service?
Room Service is available during the operating hours of the kitchen/restaurant. A table can be set up on your room’s porch, beach front or almost anywhere you want to enjoy a private meal. Private parties in the Common Areas can be arranged with the kitchen staff as well. One of our founding values is to foster community especially over the sharing of meals, but we understand the need to get a little privacy, especially for special occasions. Please make sure to provide staff with ample advanced notification related to these types of requests.
9. Does Playa Viva allow pets?
Pets are invited as long as they are as well behaved as their owners. Owners must clean up after their pets and make sure that pets are not posing any harm/threat to other guests including their pets. We assume that pets means dogs. Cats are more of a problem in that they often prey on local birds, lizards and other small fauna. Any animal that poses a threat to local wildlife will not be allowed to roam free on site.
10. Does the resort have handicapped accommodations?
Currently, none of our facilities are handicap accessible. We plan on building one or more of our Casitas and Common Areas in future phases to be handicap accessible.
11. Is smoking permitted?
Playa Viva strives to provide a healthy environment for all guests. At the same time we believe that every person should have the personal freedom to pursue their vices as long as they do not disturb others. So yes, you may smoke, we only ask that you follow a few simple rules. 1) Do NOT smoke inside any buildings, many structures are made of wood and other materials that are highly flamable. 2) Respect the personal space of non-smokers, smoke down wind or find a place to smoke away from non- smokers. 3) Do NOT leave cigarette buts on the ground, the sand or elsewhere other than in designated recycling and trash receptacles. Please clean up after yourself. 4) Please do NOT smoke within 50 feet of any building entry way. 5) Please respect smokers and non-smokers alike.
12. What is your cancellation policy?
All hotel guests are asked to provide a 20% non-refundable deposit to secure their reservation. If a guest needs to cancel for any reason with at least 30 days notice, your deposit will be applied towards a future stay. Guests who cancel with less than 30-days will lose their deposit. Owners are asked to provide the Management Company with as much notice as possible if they must cancel a reservation.
13. Do you offer group discounts?
Group discounts are available and generally are part of a planned group visit around a particular activity such as kids camps, yoga seminars, holistic health seminars, etc. If you are an instructor or agent interested in group discounts, please contact our reservation team for more information.
14. What Are Common Areas?
The design behind Playa Viva has been referred to by guests as “Social Architecture”. It is built around the goal of creating a balance between private and public spaces. Common Areas are designed to create community and inspire interaction. The Common Areas is a larger "Living Space" shared by several Casitas.
15. Do you have a business center?
We can provide some basic services through our front desk such as printing, faxing and copies.
Go the “Stay With Us” page and complete the information on the reservation form. We will need to know the start date, number of days and number of people (adults and children) in your party. Also, please put down the preferred Casita request. We will review your reservation based on availability and get back to you within 2 business days or sooner. Based on availability, you will need to place a 20% deposit to reserve those dates. If you have not heard back from the reservation team, feel free to email us at
or call us in the US at +1 650-585-6770. However, please complete the reservation form first, we will not call or email you until after you have completed this form.
High Season runs from the 44th week to the 22nd week of the year. This is usually the last week in Oct/first week in Nov until last week in May/first week in June. We generally close for the rainy season the first week in Aug and re-open in mid October around the time of the
conference held in Ixtapa. We close these two months due to the heaviest rains of Aug and Sep and we use Oct as maintenance window to get us ready for the next season. Holiday Season are generally the two to three weeks around Christmas and New Years, Easter week and the week prior to Easter. Thanksgiving was a holiday for us, but we have dropped holiday rates for Thanksgiving. Presidents Week in the US is a very popular week with us and usually books way in advance but is not yet booked at Holiday Season rates. Many local Mexican holidays also book up fast and are not yet charged Holiday Season rates. If you book a
, our system will automatically tell you which rates apply.
In 2013 Low Season runs from June 1 - July 14 and October 10 - November 1.
Holiday Rates apply December 19, 2013 - Jan 3, 2014.
Then High Season resumes January 4 until Easter.
Holiday Rates apply April 12-25, 2014.
High Season picks back up again April 26 - May 31, 2014.
Low Season runs June 1 2014 until we close Aug 4, 2014.
We reopen in mid Oct and Low Season rates apply to Nov 1, 2014.
High Season rates apply November 1, 2014 until Christmas.
Holiday Rates apply Dec 20, 2014 - Jan 3, 2015.
High Season rates apply January 4, 2015 until Easter.
High Season rates apply again April 12 - May 30, 2015.
Low Season Rates apply May 31 until we close the first week in August 2015.
Check in is usually 2 PM and check out is usually 12 noon. The use of Common Areas allows for flexibility in check-in and check-out times so take it easy and relax from the moment you arrive till the very last minute you have to leave. These times are flexible depending on flights. We will do our best to make your check-in and check-out as smooth as possible.
You will be sent more detailed information about the Regenerative Trust donation of 2% that we are asking all guests to make. Basically, the funds are deposited with the Friends of Fund of La Tortuga Viva with the Ocean Foundation, our fiscal sponsor (tax deductible to US Citizens). The funds are then used to support environmental and community development work in the Juluchuca area including the work of the turtle sanctuary, education, healthcare and economic development for the local community. You will be presented with the 2% fee at time of check-out and if you would like you can opt-out.